Category Archives: CRM: Customer care

Hilton Moscow Review

Hilton Moscow Leningradskaya contact details: Address: Kalanchevskaya Street 21/40, Moscow, 107078, Russian Federation TEL: +7-495-627-5550 FAX: +7-495-627-5551 Email: reservations@moscow-leningradskaya.ru On my way to the airport, late at night, I finally have time to call the front desk at Hilton Moscow and inform them that I actually arrive very early in the morning and it would…
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Bubbles class onboard Northwest Airlines

By David Dekel It was years ago, but I remember it as if it was yesterday. Nadia, my ex and I were invited to a secret wedding in New York. Secret due to the fact that some people get married prior getting parents’ endorsement. Long story. Five days in NYC, company apartment in the middle…
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ING Bank blocks a corporate account

Many words have been written about the quality of service in the Netherlands and many more about banks and their attitude. You’d think that in the middle of a global recession caused by banks and the financial industry themselves, banks would be more careful or customer oriented. Our experience proves the opposite. We have just…
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KLM suitcase incident: perfect service!

I have landed at Schiphol Amsterdam airport a while ago onboard KLM / Air France Bowing only to discover that my new suitcase was seriously damaged. Expecting the usual hour delay in order to make the necessary complain, I headed to the KLM service desk. [caption id="attachment_703" align="alignleft" width="300"] KLM Airfrance service desk at Shiphol…
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