This is a guest review from the perspective of a guest who was extensively involved in hotel and tourism management, staying as HHonors VIP gold status.

Visiting ITB in March, one of the largest travel fairs in the EU, was a Greta excuse to get back to hotel Hilton Berlin and have a taste of its new design as it was recently renovated.

Check in & out

Hilton Berlin room

Upon request, I was sent to the new executive lounge located at the ground floor at the place the Thai restaurant used to be before.

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Great service is always appreciated. It is not every day that you run into a good service and I believe most people appreciate good service and remember it.
I for example, as a service oriented professional, am always on the lookout for good service and, always reword it with a letter or email and even write about it as you can see.
The truth is service quality made a giant leap last years’, especially due to the contribution of technology that made it possible to identify individuals, understand their preference, trace behavior and being able to communicate with them on their own terms and in their own format of communication.

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